What are the most popular user-centered design methods?

What are the most popular user-centered design methods? I have 12
here but surely there are more that I am missing. Can you add to this
list:

  1. Focus groups
  2. User research, user requirements
  3. Questionnaires & surveys
     
  4. Interviews
  5. Usability testing
  6. Participatory design
  7. Paper prototyping
  8. Verify story boards with a user walkthrough
  9. Expert review
  10. Card Sorting
     
  11. Ethnographic research eg. Observe and interview users on job
  12. Monitor help desk calls
  13. Jonathan
     

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