Adventures In Digital Marketing

image by Jeremy Brooks on Flickr http://www.flickr.com/photos/jeremybrooks/

When I worked in an integrated environment I thought all the digital marketing on a campaign should come to my department.  That’s not because I was greedy (although I was of course – we all have targets!) or that I was naive.  I just believed that we were best placed to handle the digital side of an integrated campaign that we were leading.  It hardly ever happened and often it was given to a pure play digital agency who were on the roster for digital, much to my chagrin.

So, now I work in a pure play digital agency.  And guess what?  Now I think all the digital on a client should come to us and that the integrated agency isn’t best placed to do the digital because they don’t understand the medium fully.  And, once again, this isn’t happening and integrated agencies are stepping in and taking bits and bobs here and there, more on some clients, less on others.

OK, so the grass is always greener and I am really hungry when it comes to clients and potential work – but we always knew that!

But, off the back of this something else is happening.  And it’s in relation to Social Media Marketing as opposed to web design+build or campaign based digital activity in traditional digital channels.

And what’s interesting about Social Media Marketing is that not only do we as a pure play have to contend with an integrated agency but more often than not we have to work with/alongside/around a PR agency who are now more and more frequently getting involved.

Now I don’t think this is the same thing as with the pure/integrated angle – not entirely anyway.

It’s more of the fact that I think clients seem to interpret Social Media as more inline with PR than it is with marketing.  There’s a lot of content creation, which PR agencies are very good at.  I think this is what the issue is. PR agencies seem to just be viewed by clients as being better at content creation and dealing with a high-risk situation that needs quick responses and turn arounds than an agency of either a pure or digital nature can do.

But does this mean PR agencies are the best ones to actually deal with this space? Well, that depends.  I personally think that some PR agencies are a bit too old-fashioned to deal with the true intricacies of the social space and tend to just be too formal, too old-world PR in an environment that really doesn’t suit it.

But new PR agencies, and I think this will happen more and more as their nature changes in the ways that ad agencies have had to adapt in the past decade or so, makes PR agencies, or rather forces them, to adapt or die.  I actually think it’s probably a very exciting time to be working in PR – and believe me that’s something I didn’t think I’d ever say!

There are some amazing agencies out there that seem to bridge the gap between PR and social and ad and marketing and pure and integrated.  The one name that immediately springs to mind is We Are Social who call themselves a “conversation agency”.  I’ve got a lot of respect for this agency, especially after seeing them speak at events in the past where they just seem to “get it”.  Maybe this is what PR agencies need to become?

Well, I don’t know and I am sure I’m not best placed to answer either.

I do know I get a little bit “annoyed” when I hear that i’ve lost out to another agency on any piece of work, and more and more recently i’ve been hearing “we’ve given this to the PR agency”.  Especially as someone who loves his social networks and media.  But, you can’t win it all and maybe we aren’t best placed?  Who knows – and I’m not convinced yet.

But I do know it’s intersting and, for me, social is the new battle ground where the old versus new agencies are fighting it out.

Intergrated versus pure play? Who cared – that’s so last year!

Howard

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I don’t normally post items about this kind of thing but with this one I feel I have to because it illustrates clearly how not to engage a blogger audience and get them to talk about your campaign, IMHO at least.

We at AdventuresDM receive these kind of emails all the time – requesting that we blog about, or check out, or generally get involved with campaigns to spread the word – and more of the time we’re happy to do so – we’ve even road-tested new pieces of hardware for people like Nokia in order to take part – so we get it and we like it when it’s done correctly.

And we of course understand, as agency-types ourselves, why you’d want to do this and involve them as brand advocates etc. – it’s stuff we suggest often to our own clients.

But I just got this email from an agency asking me to get involved, and it so clearly shows how not to do things that I really wanted to highlight it.  To give the agency, brand and person (real person??) a bit of privacy, i’ve starred out their name and details, but you’ll get the drift I am sure…

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Have you seen the latest cool ******** ads?? Of course no, it’s super new!!

This week sees the culmination of ****** ******** campaign. The ad features the song ‘********’, written and performed by ********* and set up using only ******** free texts and internet *********.

In fact, **************** were involved in the recording of the song and each one is featured on the track.  What’s more, the song was released as a single by Universal Records on Monday.

The ad was air on Friday, 15^th January during Channel 4’s Celebrity Big Brother, running for the entire ad break.  And while this marks the end of the ‘******* campaign, it also marks the one year anniversary of **************, which aired in the same week and during the same show in 2009.

Check it out http://***.*******.com/***************

And tell me what you think!

If you like it why don’t you embed it on your site and let your readers know about it?

G******

G****** F******

B** Q******

0207xxxxxxxx

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Now, I am sure some would argue there is nothing wrong with the following, but for me it’s so impersonal, so badly written (i wonder if the spelling mistakes are intentional to give it realism?) and so obviously a “one size fits all” blanket bomb of an email sent to a load of bloggers that it isn’t worth the time of day following the campaign itself.

To put it bluntly, it’s a bit insulting to the audience for whom it is intended.

But this email, this impersonal way it opens (the phrase “super new!!), in fact the whole way it’s structured to do nothing just push the content out, regardless of who they’re writing to, and get them to embed the video shows a complete lack of understand for the blogger audience, disregard for them as people with value to add and treats us, bloggers who are passionate about what we write as nothing more than a cheap win for them – they’re playing a numbers game on this one.  Send it to X number of bloggers and hope that 10% of them post the link and video – bingo!

It’s like the worst kind of old-style marketing, Direct mail state of mind, that we’ve been trying to change for so long now – that we’re not numbers and hit-and-hope anymore – but engagement and interaction and dialogue and conversation.

This is trying to do things right but it’s doing it so wrong it makes me truly sad.  What makes me even more sad is that in some way this probably will achieve what they want an a certain number of desperate bloggers will go right out there and post the link and embed the video just to get themselves in as part of a campaign and a few links into their own blog.  But this isn’t how to do things.

This is how NOT to engage a blogger audience!

We are not numbers out there to get your in-bound links up and extend your reach.  We’re advocates and enthusiasts who add true value to your products, services or campaigns.

As both a blogger and an agency employee I cannot emphasise this strongly enough.

Treat us with respect people! it’s one of the golden rules of social-media engagment.

Howard

As some of you may or may not know, I recently left the sunny shores of London for the green and pleasant land that is Wales, returning to my roots but taking my digital mindset with me for the classic “lifestyle move” cliché that is the late-thirties with kids moving to the country thang.

So, I ceased being Head of Digital Marketing at The Marketing Store, London, and became Director of Digital Marketing at Sequence – a full service digital marketing agency based in Cardiff.

So, it’s all going well, and I am enjoying it very very much, but one thing bugs me.

I don’t know much about our peers in the area, who they are, what they do, or indeed much about any “digitally minded” agencies in the area, let alone Bristol, Bath and beyond.

Now, this is my fault, I know this, because for the past 13+ years I’ve been looking inwards and had a very London-centric point of view. In fact, I probably know more about the agencies in New York or San Francisco than Cardiff.

So, to help with this, and to, quite literally, put digital agencies, businesses, and in fact anyone who works within the internet field in one way or another “on the map” i’ve created a google map, entitled Digital Wales, and started to place pins in it.

I can’t claim this is an original idea, and in fact I got the notion to do it when reading about the Silicon Roundabout map that was created by Dopplr’s Matt Biddulph a wee while ago – and I thought his map, now being managed by Wired.co.uk magazine, was such a good thing I wanted one to help me, and hopefully others in Wales, have a single resource for our own part of the UK.

My map is on this URL and has been handily included in this post for you to persude and, very important, edit!

Yes, you too can place pins and stick your own company, or anyone else’s you think should be mentioned, on the map to help me grow it as a resource for us all.

I’ll give it a while and see how it’s going, and hopefully we can develop a map which will be useful to all of us.

That’s it for now.

Thanks (or should that be Diolch?)

Howard

ASOS, the ultra popular online fashion retailer, has taken a brave transparent step with it’s latest dedicated campaign site and pushed their real-time sentiment analysis straight to the consumer via it’s new site asosreviews.com

Sentiment analysis, just one of the ultra hot topics currently rocking the Social Media Monitoring (SMM) world is when you use tools, sometimes manually but often these days automatically, to judge/guess what the people out there who are talking about you/your brand/your product are saying and basically if they are saying nice things or horrible things.

it’s not an exact science at the moment, and it can be done wrong in the raw terms of GOOD vs BAD (especially when you consider things like the word “bad” sometimes meaning “good” – well, in a king of Michael Jackson way… I am sure you know what I mean! Hey, I’m down with the kids!) but overall it is good at giving you an idea of if you’re in the good books or not. backed with human elements then, and manually going over the conversations happening in various social media spaces, you can get a pretty good understanding of things.

so, what ASOS are doing is sticking that raw (presumably) sentiment analysis straight online for all to see.

Their policy is one of transparency – and this is about as transparent as you can get with your audience. if you do something bad, they’ll tell you I am sure, and that in turn will tell other customers etc. so as a brand, in this way, you had best be good right!

it’s very brave of the brand and I have to say I do salute it as a campaign move. I think it’s safe to say that they have the right kind of audience and are the right kind of brand to do this kind of thing – there are certain brands which this obviously wouldn’t work for or just plain wouldn’t have the b*lls to go for it in the first place – so it’s a good bit of judgement on their part and the part of the agency who put it together for them, thruSites.

At the moment apparently the world is happy with asos – which is nice to know

I like this – great piece of comms and good for some quick, easy win, hot topic awareness raising.

Should get the tongues wagging!

Howard

Today I am at the Monitoring Social Media conference in London to hear what some of Europe’s leading thinkers have to say about this hottest of topics (OK, it’s not as hot as Augmented Reality, but it’s a very close second especially when you mention Twitter!)

Actually, that’s one thing – i’ve ironically been locked out of twitter temporarily because stupid useless annoying tweetdeck which i foolishly opened instead of tweetie screwed up again and tried to login a million times in a second. I HATE TWEETDECK!

anyway, I’ll try and takes enough notes to write-up the conference when I am on the train tonight. So far it’s a mixed bag – first speaker, Alan Moore from SMLXL was really interesting, talking about how networks have changed everything and it’s the theory of networks that you need to be able to understand as a marketer in order to fully address people in the 21st century.

second speaker on the other hand, who is speaking right now, Neville Hobson, is really disinteresting and, for me, saying nothing new at all – would have been good a year ago but now it’s old hat. ho hum

anyway, if you want to follow the hashtag on twitter it’s #msm09

Howard
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There’s a few of these videos knocking about on Youtube and elsewhere, and I’m sure you’ve seen the like before.  But this is a nice one, with a few new stats in there for those persuasive soc-med presentations you need for clients and colleague who don’t get it yet.

This is great.  Not just because I love kinetic type, but because it shows Best Buy get it, and they realise the power of the revolution we’re involved in.

Big thanks to Matt Alder as always for sending it my way.

Howard

I love the bloke at the end who comes in and says “Are you making a movie?”

Couldn’t have written it better!

I’ve seen more and more brands dipping their toes into twitter for use as a sales promotion channel lately.

Brands have been on twitter for quite some time now, as well all know, some having good success, and others not doing it quite as well as they could, but what we’ve not fully seen are brands using it as a direct communications channel to clients in relation to a competiton or game, with differing end goals by the look of it.

Only last week, my attention was drawn to a competition being run by Asus computers, producers of the well loved EeePC series, for the launch of a new model they have created (known as the Asus SeaShell for reasons that I can’t fathom aside from it, like all laptops, looks a bit like a clamshell). For your chance to win one of these machines you simply had to follow the brand on twitter (@asusuk) and in turn, they would select a user at random, once a week, to be the lucky winner of the machine.  When I chose to follow them they had about 40 followers.  Now, they have 1472 – not massive by anyone’s measure, but not too shabby either.  All I can think of was that this was an attempt to grow their follower-base to hit the right kind of people who might, in turn, spread the word to others interested in netbooks and so on – so, actually, in terms of “hitting the right people” this is probably quite an interesting exercise for them.

So, one week later, and I come across an email from another technology company, Novatech, a tech and PC retailer which you might not have heard from (but for those of us tech-inclined on the south-coast of the UK trust me, they’re a god-send at times!)  Novatech are running a similar competittion to Asus, but it, for me, fails at the first hurdle due to the barrier to entry.

Again it’s to win a netbook (this time from MSI) and all you have to do is follow BOTH MSI and Novatech on twitter (@msitweets and @novatechltd) – so not one, but two – and then you have to tweet on your own profile that you’re following them, AND then…  you have to register on the novatech forum and post a link on that to your twitter page.

*PHEW*

got that?  couldn’t be simpler right?  erm… well, perhaps it could.  I think this is a bad example of how to use the channels around twitter for a promotion.

And finally, although by no means the last “brand” on twitter doing so, everyone’s favourite mockney chef, Jamie Oliver (@jamie_oliver), is running a regular competition each Friday called “Jamie’s Twitchen” (see what he did there?) where by he asks a question, and the first person from around the twitterverse to reply with the correct answer and the hashtag #jamiestwitchen wins a prize which changes each week.

This is, for me, a great example of how to use the channel in a positive, respectful way that actually makes use of the unique nature of twitter itself, rather than trying to make it into something it’s not intended to be for the sake of a few thousand email addresses you can bombard.

What I think these illustrates is a couple of things.

1) brands (large and small, world famous and not) are waking up to twitter as a very immediate here-and-now channel to run competitions in – and the power of communicating directly to your core audience and what that can give you.

2) sometimes, social media usage can be taken to far (not mentioning any names Novatech!) in your quest to grab user details and build up a pool of “followers” to spread the word to (less is often more)

Twitter is, as I pointed out to a senior client I work with via a linkedin conversation last night, simply another channel within which we can conduct digital marketing.  It’s not the answer to everything, but it’s emerging quite rapidly, that using twitter as part of a sales promotion strategy, or a games/comps strategy, really does seem to work – but as with everything, treat it with respect and don’t abuse the power it can give you.

Overall, I like this trend, I like that we, the users of twitter, are coming up with a plethora of new ways to work it.

It’s evolving!

Howard

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